TROPICAL SYNDICATE
QUESTIONS? WE GOT YOU.
Everything you need to know about orders, shipping, sizing, returns, The Syndicate, and more.
BUILT DIFFERENT. BORN TROPICAL.
Frequently asked questions
Frequently asked questions
Can't find what you're looking for? We're here to help.
Orders & shipping
Once your order ships, you'll receive an email with tracking information so you can follow it from our door to yours.
Tracking details are emailed when your order ships. Please check your spam or promotions folder if you do not see the message.
Contact us as soon as possible with your order number. We cannot guarantee changes after an order enters fulfillment.
Sizing & care
Review the size guide on each product page for garment measurements and fit notes.
Follow the care label on your garment. Washing cold and air drying helps preserve fit, color, and print quality.
Use the garment measurements in the size guide and choose the fit you prefer.
Returns & exchanges
Review the current returns policy for eligibility, timing, and instructions before sending an item back.
Contact our support team with your order number and the item you would like to exchange.
Refunds are issued after the returned item is received and inspected. Processing times may vary by payment provider.
The syndicate
Tropical Syndicate is a Florida-rooted lifestyle brand built around premium apparel and an authentic, rugged point of view.
Our products are developed with the culture, energy, and landscapes of Florida in mind.
Follow Tropical Syndicate through the channels linked across our store for new releases and updates.
General
Use the contact form on our support page and include your order number when your question relates to an order.
Check the store navigation for current gift card availability and details.
Contact support with the page URL, device, and a brief description so we can investigate.